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Clinical laboratories generate a great deal of data. Turnaround times. Specimen rejection rates. QC failures. Temperature excursions. Amended reports. Critical-result notifications. Proficiency testing performance. Competency completion. The challenge is not a lack of information. The challenge is knowing which measures truly help a laboratory improve.
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When a laboratory identifies a problem, the fastest response is often to fix what is immediately in front of us. A refrigerator temperature is out of range, so someone adjusts it. QC fails, so the test is repeated. A required log entry is missing, so a reminder goes out to staff. Those actions may resolve…
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“Where’s the documentation?” It’s a simple question, but in a clinical laboratory, it can be an expensive one. Documentation is often viewed as one of those necessary administrative tasks that has to be completed for regulatory compliance. But poor documentation costs a laboratory much more than the time it takes to fill out a form.…
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Selling into a clinical laboratory is different. The customer may be a laboratory director, technical supervisor, pathologist, medical laboratory scientist, purchasing team, or a combination of all of them. Each brings a different perspective to the conversation. And they’re not simply asking, “Is this a good product?”
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Organizations bring in technical consultants for many reasons. Sometimes it’s to prepare for an inspection. Other times it’s to validate a new instrument, improve quality systems, provide interim leadership, or lend specialized expertise that isn’t available in-house.
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One of the most common mistakes I see in diagnostics and life science marketing is the assumption that scientific accuracy and compelling communication are mutually exclusive.
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Lagniappe simply means “a little something extra”—an unexpected bonus or added value that is given beyond what is expected, which I have always appreciated because that is how I approach my work.
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In vitro diagnostics companies often approach blood bank reagent sales with a broad laboratory strategy: identify hospitals, present the product portfolio, negotiate contracts, and compete on service and price.
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Inspection findings rarely come from the unexpected. More often, they come from processes that appear complete, but don’t hold up under closer evaluation. Across laboratories of varying size and complexity, the same pattern emerges: deficiencies are addressed at the surface level, but the underlying system remains vulnerable. The result is recurrence, either during the next…
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Medical Laboratory Professionals Week is a time to recognize the essential role laboratories play in patient care. This year’s theme: “Lab Story: To Infinity and Beyond for our Patients!” captures both the mission and the momentum of the profession.